The VMAXSOR Service application is designed for field service companies that have on-the road technicians. A mobility solution design to save time, shorten time to invoice, reduce error on service orders as there is minimum data entry during the execution of the service. The data is stored and send to the dispatcher in real time. Designed and configured around the needs of business owners, operations managers and financial managers, it generates real-time, accurate and actionable information to improve company operational efficiency and profitability, and yet easy to use by field technicians.
VMAXSOR Service increases dispatcher efficiency by allowing them to:
- Access the system from anywhere, since the application is web based
- Create work requests directly on a via the web
- Create work request form a calendar view on the Portal
- Create recurrent work order automatically
- Track and reach mobile field service personnel quicker
- Track the work of field personnel as it occurs to help serve customers more efficiently
VMAXSOR Service increases field workforce efficiency by allowing them to:
- Easily provide work status updates
- Access electronic work orders more rapidly with current information
- Easy to use on corporate or personal devices
- Respond to customers more rapidly
- Capture pictures of worked done
- Requires customer signature upon completion
Overall company benefits
- Users can communicate operational and service repair information to their customers more rapidly
- Invoice preparation time is shortened, expediting cash flow
- Users can track work in progress to enhance scheduling
- Provides better and quicker awareness of service or delivery issues
- Allows users to transfer a service call
- Higher ROI and lower total cost of ownership
- Improves customer experience